Refund and Return Policy

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In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you received it and undamaged in any way.

If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund. We cannot accept returns for items that have been taken out of their original packaging. Manufacturer packaging such as the box, plastic wrapping or bag may not be removed or opened if you would like to make a return. This is for hygiene purposes especially during Covid-19 and by law we do not have to accept a return as the goods cannot be resold.

If you are eligible for a refund, please email us at [email protected] with your full name and order number. The address for returns is: Happy Buzzy Kids Limited 24 Blenheim Way, Southmoor, Oxford, OX13 5NQ. Once we receive the package we will determine if you are eligible for a refund, if so, the refund will be sent back to your method of payment within 5-10 business days.

We recommend taking a photograph of the package that you are returning and the query in a relation to the refund.

If anything is unclear or you have more questions, feel free to contact our customer support team on [email protected].

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